Returns

RETURNS, REFUNDS AND EXCHANGES POLICY

How to return an item

Your item must be in its original new condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email us via our contact page here to request a refund and we will assign you a Returns number.
2. We will aim to reply to your email within 1 working day. We will provide the address to return the product and the returns number
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items can not be returned if they are opened. These include music & software

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Delivery Charge

We do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your instrument is in new condition, you may exchange it for a different instrument or a full refund within 30 days. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping unless there is a manufacturing defect.

If you are returning goods because they have been damaged in transit you must inform us within 2 working days. This is so that we can make a prompt claim against the delivery company and correct the problem as swiftly as possible.

Damaged Products

If you are returning goods because they have been damaged in transit you must inform us within 2 working days. This is so that we can make a prompt claim against the delivery company and correct the problem as swiftly as possible.

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